How can I track my order?

There are two ways to check the status of your order: • In your G-Star account: When you log in at G-Star.com and go to “ My Account ” and then “My orders” you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package. • E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

The courier of DHL Express will leave a card in your mailbox. Through their On Demand Delivery website (delivery.dhl.com), you can arrange a different delivery method online within 7 days after the first delivery attempt.

What are the delivery costs?

Shipping costs are 50 HKD. Shipping is free on orders above 1,095 HKD. If you subscribe to our newsletter, you will always enjoy free delivery. Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 2-5 working days. Please be aware that dispatch may take longer during sales.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can ship your order to your home, office or any other address (no P.O. boxes) within Honk-Kong.

What is climate neutral shipping?

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects. The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

Frequently Asked Questions

Delivery

How can I track my order?: There are two ways to check the status of your order:
• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.
What happens if no one is present to receive the delivery?: The courier of DHL Express will leave a card in your mailbox. Through their On Demand Delivery website (delivery.dhl.com), you can arrange a different delivery method online within 7 days after the first delivery attempt.
What are the delivery costs?: Shipping costs are 50 HKD.

Shipping is free on orders above 1,095 HKD. If you subscribe to our newsletter, you will always enjoy free delivery.

Delivery prices may vary during promotions and offers.
What is the delivery time?: The delivery time is 2-5 working days. Please be aware that dispatch may take longer during sales.
Can I choose a delivery address abroad?: No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.
Where can I receive my order?: You can ship your order to your home, office or any other address (no P.O. boxes) within Honk-Kong.



What is climate neutral shipping?: We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.