FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

How can I return my order?

You can return an article up to 60 days after receiving it.

The items you wish to return must not be worn or washed. Of course you may try the items on to see whether they fit or meet your expectations, but if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odors. We check all returned clothing for stains and odors.

Make sure you wrap the items with their original labels and in their original packaging. Returns are not accepted in the store. To return your order, please visit returns.g-star.com ,add your order number and e-mail address, then select the items you want to return.

After completing the return portal you will receive a DHL Express label, please stick this label to the box and bring the parcel to a DHL Service Point (locator.dhl.com) or arrange a Pickup via mydhl.express.dhl

Returning packages using a different carrier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What is the delivery time?

The delivery time is 2-5 working days. Please be aware that dispatch may take longer during sales.